Virtual Care Customer Service Representative

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for Virtual Customer Service Representatives, internally known as Hosts, to join our growing team.

As a Host on Customer Success, you serve as the primary source of 1-on-1 engagement and general information outside the clinics for members in need. Our Hosts have a deep passionate for helping others and crafting support experiences that exceed customers' expectations. Modern Animal Hosts are able to anticipate customer needs and effectively and independently manage customer communications through chat, email and phone calls.

Schedule: Monday - Friday from 11:00 am - 4:00 pm PST What the job entails:

Addressing general inquiries in a timely, accurate, and professional manner; empathize with and prioritize customer needs

Communicating with customers using a variety of software Apply now and work remotely at Modern Animal