Product Support Engineer

Working hours: Monday - Friday 9am-6pm UTC   The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

Monitor operational pager alerts in an efficient and timely manner.

Improve customer self service through better processes and documentation. 

Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.

Liaise with your technical peers for resolution of escalated cases.

  You May Be Fit For This Rol Apply now and work remotely at Telnyx