Manager Customer Support

As the Manager, Customer Support at 7shifts you will lead team performance, provide coaching, and ensure exceptional customer experiences. Reporting to the Director, Service Delivery you will be pivotal in advocating for resources, leading projects, and refining our service delivery approach. Your collaborative and strategic efforts with internal stakeholders will focus on improving processes, implementing cross-training initiatives, and enhancing playbooks to boost efficiency and foster high performance.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply. 

What you’ll do:

Actively manage team performance by setting clear KPIs and fostering a high-performance culture to ensure exceptional service delivery

Provide coaching and development to team leads and individual contributors, ensuring they have the necessary skills to prov Apply now and work remotely at 7shifts