Director Customer Support

Job Description

As the Director of Customer Support at Tailscale, you'll be responsible for leading and developing our customer support team, ensuring exceptional service delivery, and driving customer satisfaction. You'll work closely with cross-functional teams to improve our product and processes based on customer feedback.

What You'll Do

Provide visionary leadership and mentor a team of technically skilled customer support professionals, fostering a culture of excellence, innovation, and continuous improvement

Develop and implement customer support strategies aligned with Tailscale's goals and vision

Establish and monitor key performance indicators (KPIs) for the support team, leveraging data-driven insights to ensure high-quality service delivery now and into the future

Collaborate with Product, Engineering, and Revenue teams to address customer needs and enhance the overall customer experience

Lead in-depth analyses of customer feedback and supp Apply now and work remotely at Tailscale