Customer Support Representative

About the Role

We are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner Operations and work closely with other team members to maintain high standards of service.

The ideal candidate has a minimum of 2 years of customer service experience, particularly in handling complex customer interactions. You should be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment. What You'll Work On:

Assist users in their entire experience. 

Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.

Build connections and trust with our users, aiming for a first-time resolution. \ Apply now and work remotely at Taskrabbit